Zscaler云平台Admin UI服务中断事件与缓解技术报告

本文详细记录了Zscaler云平台在2025年12月4日发生的管理员UI登录故障,涉及错误代码503、影响范围(zscaler.net等云环境)、技术缓解措施的实施过程以及最终的服务恢复通告。

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Cloud ZIA - zscaler.net ZIA zscaler.net zscalerone.net zscalertwo.net zscloud.net zscalerthree.net ZPA private.zscaler.com zpatwo.net zpabeta.net ZIdentity zslogin.net ZDX zdxcloud.net Z-DSPM app.eu.zsdpc.net app.zsdpc.net ZSDK zsdkone.net Risk360 zscalerrisk.net ZPC zpccloud.net eu.zpccloud.net Business Insights admin.zscaleranalytics.net Support RSS Sign In Subscribe

Cloud ZIA - zscaler.net ZIA (5) ZPA (3) ZDX (1) ZSDK (1) ZPC (2) Z-DSPM (2) Risk360 (1) Business Insights (1) ZIdentity (1) Support RSS Sign In Subscribe

Cloud Overview Cloud Status Maintenance Incidents Advisories Notifications URL Categories Privacy Cloud Apps Unified Vulnerability Management Zero Trust Branch (formerly Device Segmentation) Data Center Map FAQ

Resolved Service Degradation Posted: Thu, 04 Dec 2025 15:55:11 UTC Resolved: Thu, 04 Dec 2025 18:40:46 UTC Impact Start Time: Thu, 04 Dec 2025 11:00:27 UTC Impact Remediated: Thu, 04 Dec 2025 15:56:00 UTC

Affected Services: Admin UI Clouds: zscaler.net, zscalertwo.net, zscloud.net Customer Impact: 客户在尝试登录Workflow Automation UI时可能遇到“error code 503”。

Description: Zscaler在其zscaler.net, zscalertwo.net, zscloud.net云环境中检测到一个问题。受影响的客户在尝试登录Workflow Automation UI时可能会看到“error code 503”。 随着调查的进行,我们将继续在此提供更新。有关详细更新,请查看Zscaler客户支持门户(CSP)中的服务状态部分。状态变更和更多细节将在可用时发布在那里。

Update - Thu, 04 Dec 2025 17:51:19 UTC Zscaler已实施初步缓解措施以解决该问题。团队正在积极监控并评估这些措施的有效性。

Update - Thu, 04 Dec 2025 18:40:46 UTC 继Zscaler之前采取的行动后,本次事件已得到解决。我们的系统保持完全正常运行,我们将继续密切监控情况以确保持续的稳定性。

Any Questions? Leave us feedback: trust-feedback@zscaler.com

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